Terms & Conditions
Welcome to Home Appliances Expert.
These Terms & Conditions govern your use of our website and the appliance repair and maintenance services provided by us.
By using our website or requesting our services, you agree to these Terms & Conditions.
1. Our Services
Home Appliances Expert provides appliance repair and related services, which may include:
- Washing machine repair
- Front-load washing machine repair
- Top-load washing machine repair
- Semi-automatic washing machine repair
- Appliance inspection
- Appliance maintenance
- Replacement of defective parts
- Other appliance-related repair services available in our service area
The availability of a particular service may depend on the appliance type, brand, model, location, technician availability, and nature of the problem.
2. Service Requests
Customers may request our services through:
- Website forms
- Phone calls
- Other communication methods provided on our website
Submitting a service request does not necessarily guarantee an appointment until the request has been confirmed by our team.
Customers are responsible for providing accurate contact and service-address information.
3. Inspection and Diagnosis
In some cases, a technician may need to inspect the appliance before determining the exact fault.
A preliminary issue described by a customer may not represent the final technical diagnosis.
The final diagnosis may depend on:
- Physical inspection
- Appliance condition
- Electrical condition
- Internal components
- Manufacturer/model specifications
- Previous repairs
- Availability of replacement parts
4. Service Charges and Estimates
Service charges may vary depending on the appliance, fault, required work, location, and replacement parts.
Where applicable, we may provide an estimate before carrying out repair work.
An estimate is not necessarily a final invoice if additional faults or parts are discovered during inspection.
Any additional repair work or replacement parts should be communicated to the customer before such additional work is undertaken, where reasonably practicable.
5. Spare Parts
If replacement parts are required, the availability, price, and delivery time may vary.
Replacement parts may be:
- Original/OEM parts
- Compatible parts
- Manufacturer-approved parts, where available
The type of replacement part and applicable warranty, if any, should be confirmed before installation.
6. Service Warranty
Any warranty on repair work or replacement parts will apply only if specifically communicated or provided by Home Appliances Expert.
A service warranty, where provided, may not cover:
- Physical damage
- Water damage
- Electrical fluctuations
- Improper use
- Unauthorized repairs
- Tampering
- Damage caused after the service
- New or unrelated faults
- Normal wear and tear
- Problems caused by other components
Warranty terms may vary depending on the service and replacement part.
7. Customer Responsibilities
Customers are responsible for:
- Providing accurate information about the appliance
- Providing safe access to the appliance
- Informing the technician about known faults or previous repairs
- Providing access to electricity/water connections where necessary
- Removing valuable or fragile items from the work area
- Following reasonable safety instructions
The customer should ensure that the appliance is accessible for inspection and repair.
8. Cancellation and Rescheduling
Customers may contact us to cancel or reschedule an appointment.
We request customers to provide reasonable advance notice whenever possible.
Appointments may also be rescheduled by Home Appliances Expert because of:
- Technician availability
- Weather conditions
- Traffic or transportation issues
- Parts availability
- Unexpected technical circumstances
- Other circumstances beyond our reasonable control
9. Delays
We aim to provide services at the agreed or estimated time.
However, arrival times may be affected by:
- Traffic
- Weather
- Previous service appointments
- Emergency service requirements
- Technician availability
- Parts availability
- Other unforeseen circumstances
Any stated arrival time should therefore be considered an estimated time unless specifically confirmed otherwise.
10. Customer Property
Our technicians will take reasonable care while working at the customer’s premises.
Customers should secure valuables and personal belongings before service begins.
Home Appliances Expert will not be responsible for loss or damage to unsecured personal property that is unrelated to the repair work, except where liability cannot legally be excluded.
11. Appliance Condition
Repairing one fault may not resolve every problem with an appliance.
Older appliances may have multiple existing faults or components that are already worn or damaged.
A repair service does not guarantee that an appliance will operate indefinitely after the repair.
If additional faults are discovered, the customer may be informed about the required additional repair or replacement.
12. Electrical and Safety Issues
If an appliance or its surrounding electrical system presents a safety risk, our technician may recommend stopping use of the appliance until the issue is addressed.
We may decline or postpone work where continuing the repair would create an unreasonable safety risk.
Customers should not operate appliances that appear to have serious electrical, water leakage, burning, smoke, or other dangerous problems.
13. Limitation of Liability
To the extent permitted by applicable law, Home Appliances Expert will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.
This may include loss of business, loss of income, loss of data, or other indirect losses.
Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
14. Website Information
We make reasonable efforts to keep information on our website accurate and current.
However, service descriptions, prices, availability, images, offers, and other website information may change without prior notice.
We do not guarantee that every piece of website information will always be complete, accurate, or available.
15. Website Use
You agree not to:
- Use the website for unlawful purposes
- Submit false or misleading information
- Attempt to gain unauthorized access to the website
- Introduce malicious software or harmful code
- Interfere with website operation
- Copy or misuse website content without permission
16. Intellectual Property
Unless otherwise stated, website content including:
- Logos
- Text
- Images
- Graphics
- Design
- Branding
- Website layout
belongs to or is used with permission by Home Appliances Expert.
You may not reproduce, copy, distribute, modify, or commercially use website content without prior written permission.
17. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, privacy practices, security, availability, or policies of third-party websites.
Your use of third-party services is subject to their respective terms and policies.
18. Privacy
Your use of our website and services is also subject to our Privacy Policy, which explains how we collect and use personal information.
19. Changes to These Terms
Home Appliances Expert may update these Terms & Conditions from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.
Your continued use of our website or services after an update may constitute acceptance of the revised terms, to the extent permitted by law.
20. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any disputes relating to our website or services shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the relevant matter and location.
21. Contact Us
For questions regarding these Terms & Conditions or our services, please contact:
Home Appliances Expert
Service Area: Bangalore, Karnataka, India
Phone: 8431267801
Website: https://homeappliancesexpert.com/